Jinfo for optimising your research service
Jinfo Blog
22nd May 2017
Abstract
Here's how we recently answered a customer query into how best to organise your information services team to achieve better proactive planning and continuous improvement.
Item
Just as I was about to start working on this item, we received a query from a customer:
"I was wondering if you have any benchmarking surveys on how research teams are structured, divide workload, or organise research workflows."
This subject is at the heart the work we're doing on "Benchmark information roles - optimise your structure", and relates to the consulting work we do with a wide range of our customers.
Jinfo has a maturity model for research services, which documents the stages of maturity for a service along several variables including:
- Specialisation by industry/domain
- Specialisation by geography
- Capacity management
- Proactive planning
- Process and workflow.
Of course, how you review and apply these variables depends on the size of the research team, the size and scope of the organisation and whether the team itself is based on a centralised, regional, distributed or embedded model. Several of the articles and reports listed below demonstrate approaches to take, based on real experiences of Jinfo customers.
The most consistent success factor, regardless of size or scope of your research service, is to have a strong foundation in systems and processes. Even an individual will deliver a better result more efficiently by using standard processes to run the workflow than by taking the "artisan" approach of crafting their projects on a bespoke basis.
Three-layer approach
A three-layer approach enables you to create the right structure and work towards continuous improvement:
- Top layer: direction
Start from setting strategic direction: the head of the service articulates the value of research services, to the team and to the larger organisation: "Here is how we drive towards the objectives of the business". From that direction, you can prioritise relationships with customers and stakeholders, which services to provide and what your standard service level agreements (SLA) need to be. - Middle layer: management
A middle layer provides management insights, to review and report on the effectiveness and quality of processes and recommend adjustments to better achieve the strategic goals. - Bottom layer: legwork
Then, the processes are designed and tweaked to deliver on that vision.
Jinfo Consulting can help review where your research service currently sits on our maturity model. Contact me (robin.neidorf@jinfo.com) for further information, or complete our online form.
Recent Subscription content of particular interest to our customers involved with optimising teams of researchers:
Articles:
- SWOT analysis - the four main models of information centre management
- Q&A with Emissary - the importance of tacit knowledge
- Dun & Bradstreet integrates Avention - what's the impact on customers?
- Why isn't benchmarking more straightforward?
- Artificial intelligence and the evolving information landscape
- Best practices in measuring the value of information professionals
- Chatbots - overhyped or helping hand for the information professional?
- Case study on Praxair - an information centre reporting into HR
- Q&A with CB Resourcing - a recruiter's perspective on information skills
- Insider knowledge - researching Russia
- Top hacks for gaining greater visibility for information skills
Reports:
- Market landscape - SEC research databases
- How to make your deliverables carry your message
- Market landscape - company information providers for Russia
- Product review of Comintelli Intelligence2day
- Market landscape - consumer research sources
- Market landscape - providers of SWOT reports
- Market landscape - information sources in investment banks
- Market landscape - social media monitoring tools
- Market landscape - Accuity risk & compliance products
Webinars - recordings available to view for anyone with a Jinfo Subscription
Upcoming
The Research Focus, "Benchmark information roles - optimise your structure" runs from July - September 2017 and encompasses three months of research, reports, webinars and Community sessions based on our benchmarking research and studies of how these insights play out in the real world of today's organisations. Leverage our research to better identify the opportunities you have to streamline, improve and increase the visibility of high-quality research expertise and services.
Webinars:
- 11th July: Maximising the strengths and minimising the weaknesses of where you are
- 8th August: A look at the data in benchmarking
- 12th September: Future-proof your service by refocusing on higher-value work.
Community sessions:
- 19th July: Managing for innovation - tips and frameworks
- 16th August: Use of and limitations to benchmarking for your information services
- 20th September: Constant reinvention of your services.
- Blog post title: Jinfo for optimising your research service
- Link to this page
- View printable version
- Jinfo for managing a research team
Tuesday, 14th February 2017
Community session
11th December 2024
2025 strategic planning; evaluating research reports; The Financial Times, news and AI
5th November 2024
How are information managers getting involved with AI? Navigating privacy, ethics, and intellectual property
- 2025 strategic planning; evaluating research reports; The Financial Times, news and AI
5th November 2024 - All recent Jinfo Subscription content
31st October 2024 - End-user training best practice research
24th October 2024
- Jinfo Community session (TBC) (Community) 23rd January 2025
- Clinic on contracting for AI (Community) 11th December 2024
- Discussing news and AI strategies with the Financial Times (Community) 21st November 2024