How can you use AI and chatbots in the information centre?
Jinfo Blog
18th April 2017
Abstract
Are technologies such as chatbots and artificial intelligence unproven and overhyped, or just what we've been looking for to take us away from mundane tasks and allow us to gain new insights and focus on strategy?
Item
The use of artificial intelligence, machine learning and big data is at the forefront of many an information professional's mind. Some of those applications are already in use in pockets whilst others are at the bleeding edge.
We recently invited two authors to contribute their viewpoints on this area.
- Chatbots: Steve Bynghall looked at "Chatbots - overhyped or helping hand for the information professional?". The use of chatbots in information services was a topic that came up in our February "State of the Industry" Community session where we discussed big themes for this year and beyond, and how new technologies could impact information centres.
Special interest groups in the sector are also looking at uses for chatbots and whilst they're in use behind the scenes in many consumer-facing businesses, Steve looks at how much they've penetrated the information sector, and what the opportunities are for information professionals. - Artificial intelligence: Constance Ard contributed on "Artificial intelligence and the evolving information landscape", looking at the impact of AI on information professionals and discussing industry sectors where AI is more embedded and more mature, including defence, finance and legal.
She also discusses how content platforms and media monitoring solutions such as InfoDesk, Manzama and Newsdesk make use of machine learning and artificial intelligence.
Ensure you're on top of these technologies by reading these insights and keep an eye out for our Research Focus on data analytics and leading-edge technologies later this year.
- Blog post title: How can you use AI and chatbots in the information centre?
- Link to this page
- View printable version
- Artificial intelligence and the evolving information landscape
Wednesday, 12th April 2017 - Chatbots - overhyped or helping hand for the information professional?
Thursday, 6th April 2017 - Q&A with Findout & ReportLinker - using technology to find answers
Friday, 16th December 2016
Contribute to our research into end-user product training:
Learn more
Register for our next Community session:
News and AI - what's next and why pay?
20th March 2025
Latest on our YouTube channel:
Read on the Blog:
March 2025 update
12th March 2025
- March 2025 update
12th March 2025 - What will new outside investment mean for Northern Light?
12th March 2025 - February 2025 Update
12th February 2025
- Jinfo Community session (TBC - May 2025) (Community) 22nd May 2025
- Workforce AI skills (Community) 24th April 2025
- News and AI - what’s next and why pay? (Community) 20th March 2025