Jinfo research on benchmarking information services (user needs are changing)
Jinfo Article
29th June 2017
Abstract
How are user expectations and requirements changing with regards to services from information departments? In the fifth part of the analysis of Jinfo's benchmarking research, Robin Neidorf looks at the impact of changing user demand on service provision including areas such as training and use of "free" web resources.
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- Article title: Jinfo research on benchmarking information services (user needs are changing)
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