Benchmark information services - optimise your structure
Jinfo Report
4th July 2017
Abstract
As part of Jinfo's Research Focus, "Benchmark information roles - optimise your structure", we researched variables that contribute to the visibility, value and strategic importance of information expertise in successful companies.
This report includes:
Introduction
- Overview
- Methodology and goals
Chapter 1: understanding the environment
- Three clusters of responses
- Centralisation/decentralisation
- Four functions and where they sit
- Complementary parts of the business
- What it means/what you can do
Chapter 2: customers and services
- 3 ways of describing customers
- Real world customers vs. "on paper"
- Two categories of response to pillars of service
- Layering the "what" and the "how"
- What you can do
Chapter 3: measuring success
- Why do it?
- How defined?
- How measured?
- Tools, reports and dashboards
- What you can do
Chapter 4: vendor relations
- Transparency
- Changes
- Pricing
- Other issues
- What you can do
Chapter 5: user needs are changing
- What's driving changes
- Training needs
- Use of free and non-cost resources
Chapter 6: raw data
- All tables and data from the benchmarking research
Produced by Robin Neidorf and Amy Burns
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- Report title: Benchmark information services - optimise your structure
- Pages: 39
- Link to this page
- View printable version
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Thursday, 3rd August 2017 - How understanding organisational structures can inform effective information services
Monday, 24th July 2017 - Jinfo research on benchmarking information services (raw data)
Monday, 3rd July 2017 - Jinfo research on benchmarking information services (user needs are changing)
Thursday, 29th June 2017 - Jinfo research on benchmarking information services (vendor relations)
Monday, 26th June 2017 - Jinfo research on benchmarking information services (measuring success)
Friday, 23rd June 2017 - Jinfo research on benchmarking information services (customers and services)
Thursday, 22nd June 2017 - Jinfo research on benchmarking information services (understanding the environment)
Wednesday, 21st June 2017 - Jinfo research on benchmarking information services (introduction)
Tuesday, 20th June 2017