Jinfo: Jinfo research on benchmarking information services (measuring success)

Jinfo research on benchmarking information services (measuring success)
Jinfo Article

23rd June 2017

Abstract

Which metrics do information management professionals use to measure success in their information services departments - and which do organisations demonstrating best practice use? In the third part of the analysis of Jinfo's benchmarking research, Amy Burns digs into how you can define and measure success in terms of elements from customer satisfaction to portfolio ROI.

Note: Full report (PDF) at /go/sub/report/2845

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