Focus on Centre of Excellence

Are you ready to develop a more resilient future? Jinfo's Focus on Centre of Excellence will get you there.

Get an overview of our proven approach on the Jinfo Blog, with The Information Centre of Excellence - a flexible model of value, resilience and strategy. It describes the three things the most successful teams, regardless of size, scope or structure, need to balance:

• Information strategy
• Expert information services
• Enabled end-users.

Then start to work through Jinfo's most successful activities to find your own unique balance. The first two of the five activities are now available to those with a Jinfo Subscription from the Focus page:

• Step one - map your services to the model
• Step two - create your Pillars of Service.

And coming soon are steps on envisioning your Known Fors, assessing your team for the right characteristics and developing your work plan.

Each step includes both an activity-based article and a recording of a Webinar walking through how to complete the activity.

To get even more support, register to join the two upcoming Community sessions, where you can share ideas with your peers on your progress and challenges with the Centre of Excellence concept:

• Examples of Pillars of Service and Known Fors (15th June)
• Make progress on your evolution, with your peers (13th July).

Just today I was working with members of an information team to develop their vision as a Centre of Excellence.

Near the end of the workshop, the team leader said:

"I have to thank you. You've really gotten us out of our usual patterns of thinking. We can see we need more details from users and more information about [our business], but our special value is getting clearer all the time."

Start creating your own vision as a Centre of Excellence today.

Robin Neidorf
Director of Research and Head of Consulting

Focus on Value Chain

What creates value for your users? What would help them be more efficient, more innovative, better able to generate revenue and reduce risk?

How well do you know the value chain? (the second article in Focus on Value Chain) enables you to drill into the conditions of success, from the user's perspective. Use the activity in this article to flip your thinking from "What information services do they need?" to "How do we create value?"

Learning a new framework for your service is hard – you don't have to do it alone. Jinfo Consulting on Value Chain gives you knowledgeable guidance and gentle accountability to make progress with challenging material.

Rebecca Brizi
Senior Analyst

Focus on Content Portfolio

As we discussed in May's Community session, Scorecards - how information teams are designing and using them (anonymised notes available), Jinfo's Scorecard methodology can be used for a variety of evaluations, including:

• Supplier performance
• Information department performance
• Product performance against benchmarks for value.

Talk with us today about options for developing and using scorecards.

Stephen Phillips
Senior Analyst

Subscription Tip: Missed a Community session? You can still get anonymised notes that capture the discussion. Sign in on any Community session page to access and download the deck with notes.

What are the benefits of a Jinfo Subscription?

• Saves time by using our original research and practical resources
• Gives you the tools to define, communicate and measure information value
• Helps you reinvent your information service through insight into what the best companies do.

"With your help, we have seen the difference the Information Centre of Excellence model makes. For example, since we implemented some simple changes in how we communicate with new joiners (as part of enabling end-users), we have seen a marked increase in response rates and use of training resources. Learning to think more like a user clearly pays off."
Lead, information and knowledge management, agribusiness
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