Twin trends are driving many information services to let go of basic research and retrieval services:
- The information team wants and needs to focus on higher value, more strategic work
- Workers throughout the business are increasingly used to and prefer self-service.
When these trends work together in an information-savvy environment, they create efficiency for workers and free up time for the information team. The risk, however, is when workers lack appropriate skills and awareness to interact effectively with information resources.
The current Research Focus, "Developing an information-savvy workforce through strategic alignments", provides you with the framework and insights for getting the most positive result from these trends. (Request your copy of the Insights & Actions report, if you haven't yet done so.)
As the title of this Research Focus suggests, you cannot achieve the best results entirely on your own - you need partnership and alignment with critical areas of the business (such as HR, learning, IT, R&D and other departments).
If you subscribe to Jinfo's Community service, don't miss the Community session on 24th May to dig deeply into this best practice via online teleconference. Our Community sessions create a unique, confidential environment for a facilitated peer group discussion amongst senior information managers, bringing insights and sparking ideas from outside your own organisation.
Not sure if you have Community on your account? Contact our research manager, Amy Burns at amy.burns@jinfo.com or complete our online form.
Robin Neidorf
Director of Research
