Dennie Heye
Dennie Heye is global knowledge manager for the Human Resources IT division at a Fortune 500 energy company. He is responsible for the definition and implementation a strategy covering the technical, content and organisational aspects of knowledge management. The material for this article is based on research for his book: Characteristics of the Successful Twenty-First Century Information Professional (Chandos, 2006). More articles and information can be found on his website (http://www.dennie.heye.nl). Dennie Heye also writes the weblog "Obnoxious Librarian from Hades" (http://olfh.blogspot.com), which offers a satirical view on life as a librarian in a large bureaucracy.
Articles by Dennie Heye:
Information Services Add Value: Measuring and Proving It
Monday, 4th May 2009
Even when the economy is booming, information professionals are called to prove their value over 'DIY' research on the Internet. But, with global economic contraction, comes even more pressure to quantify the value that info pros provide. Dennie Heye describes different aspects of 'perceived value' and how to show ROI to management.
Information Services Add Value: Measuring and Proving It [ABSTRACT]
Monday, 4th May 2009
Even when the economy is booming, information professionals are called to prove their value over 'DIY' research on the Internet. But, with global economic contraction, comes even more pressure to quantify the value that info pros provide. Dennie Heye describes different aspects of 'perceived value' and how to show ROI to management.
Contribute to our research into end-user product training:
Learn more
Register for our next Community session:
News and AI - what's next and why pay?
20th March 2025
Latest on our YouTube channel:
Read on the Blog:
March 2025 update
12th March 2025
- March 2025 update
12th March 2025 - What will new outside investment mean for Northern Light?
12th March 2025 - February 2025 Update
12th February 2025
- Jinfo Community session (TBC - May 2025) (Community) 22nd May 2025
- Workforce AI skills (Community) 24th April 2025
- News and AI - what’s next and why pay? (Community) 20th March 2025