How to help your team cope and embrace continuous change
Monday, 16th October 2017

Information centre teams know that their services will need to change if they are to continue to be relevant and add value to their organisations. A recent Jinfo Community session explored this topic and provided some specific steps you can take to actively engage in continuous improvement. Robin Neidorf, Jinfo's director of research, also presented specific actions that can be taken to improve your understanding of the elements of process improvement and the psychological barriers to change.

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Practical action on Jinfo's benchmarking Research Focus, from a senior information manager's perspective
Monday, 9th October 2017

The Insights and Actions Report from the Research Focus, "Benchmark information roles - optimise your structure" is available now for all site visitors. We asked a senior information manager, how they and their team have been using the benchmarking resources from the Research Focus.

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Practical action on Jinfo's Research Focus, from a research & information centre manager
Tuesday, 3rd October 2017

The Insights and Actions Report from the Research Focus, "Benchmark information roles - optimise your structure" is available now for all site visitors. We asked subscriber Dany Lessard, of Business Development Bank of Canada, how she and her team of researchers have been using the benchmarking resources from the Research Focus.

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Benchmarking research reveals successful teams share common practices
Wednesday, 27th September 2017

What are the key factors for successful information centres? How can operations be maximised to allow for higher-value work? Helen Josephine reports on the Jinfo webinar, "Future-proof your service by refocusing on higher-value work", which discusses the work pyramid model which is immensely powerful in helping information managers focus operations and define higher-value work.

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Managing continuous reinvention of your information services
20th September 2017

Jinfo's benchmarking research has documented that the most successful information services are the ones that constantly reinvent themselves. Although many of us want to be more innovative and future-focused, it can be difficult to maintain this orientation while running a busy service. This...

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Future-proof your service by refocusing on higher-value work
12th September 2017

A "future-proofed" information service is one that reinvents itself regularly. You can't succeed tomorrow based on the service promises of yesterday. A common theme explored in Jinfo's current benchmarking research is the desire - and need - to focus information services as a strategic...

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The use and limitations of benchmarking data
Thursday, 7th September 2017

Information centre managers would like to be able to compare their services and staffing levels with other centres in similar industries, but collecting and analysing this data can be challenging. A recent Jinfo Community session explored the data collected from the Jinfo benchmarking study and provided an opportunity for the participants to comment on several key areas including, customers served, metrics collected and staffing levels. This article takes a closer look at the results of this data.

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Jinfo model for basic benchmarking
Sunday, 3rd September 2017

Use our model for basic benchmarking to carry out an internal assessment of your organisation against the results of our in-depth benchmarking interviews and survey. Find out how you fit the models and where you differ, and whether you need to make adjustments to optimise your structure and...

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The challenges of benchmarking your information service
Friday, 25th August 2017

Comparing your organisation's service offerings and effectiveness with peer institutions requires benchmarking data. Collecting, analysing and understanding this data is challenging and sometimes confusing. Helen Josephine reports on the Jinfo webinar, "A look at the data for benchmarking your information service", as part of the latest Jinfo Research Focus, "Benchmark information roles - optimise your structure". This webinar discussed the data gathered and insights uncovered during the benchmarking research and how they could be applied to strengthen and improve information services.

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Use of and limitations to benchmarking for your information services
16th August 2017

Jinfo is regularly asked for benchmarking on various elements of information service delivery. Our Research Focus, "Benchmarking information services - optimise your structure" provides valuable benchmarks on services, staffing, customer and vendor relations and more. But there are important...

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