Jinfo research on UK legal purchasing preferences and needs 2019
Jinfo Report

7th November 2019

Abstract

Jinfo's research into purchasing trends and preferences in the UK legal market is now in its ninth year and for this year's survey we aimed for a more refined approach to create closer alignment between our questions relating to what teams value and the satisfaction ratings given to specific products. This helps us focus our product-specific analysis and better see how satisfied respondents are with various product features as well as things that matter most to them and their stakeholders when making purchasing decisions.

This report:

• Introduces the findings
• Reports on the four main products used: LexisLibrary, LexisPSL, Westlaw UK and Practical Law
• Looks at how legal information professionals perceive and value these core products
• What constitutes "value" for law firms, and how information teams manage it
• Looks at overall budget for content purchasing and licensing
• Rates content, technology and user experiences in terms of value
• Includes commentary on how purchasers' satisfaction could be improved
• Looks at how core products are rated in terms of content, such as accuracy and breadth of content
• Looks at how core products are rated in terms of technology, such as navigation and productivity tools
• Focuses on the emerging needs, preferences and pressures facing law libraries as they manage products and services
• Looks at how core products are rated in terms of value, such as time-savings and reducing risk
• Gives specific free-form comments from respondents in terms of products and features
• Looks at comparisons over time.

By Robin Neidorf

 « All Reports