Market landscape - enquiry management systems
Jinfo Report
10th July 2018
Abstract
This report covers seven of the leading enquiry management tools specifically designed for information services:
- BLUEcloud LSP from SirsiDynix
- Enquire from Bailey Solutions
- Liberty from Softlink
- LibLime Koha
- Quest
- RefTracker from Altarama
- Soutron LMS.
The report also includes five products which are not specifically designed for use by information professionals but are often used by helpdesks:
- Freshdesk
- Salesforce Desk.com
- Springshare LibAnswers
- Team Support
- Zendesk.
We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.
By Sophie Alexander.
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- Report title: Market landscape - enquiry management systems
- Pages: 8
- Link to this page
- View printable version
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