Market landscape - enquiry management and helpdesk systems
Jinfo Report
24th June 2016
Abstract
This report covers six of the leading enquiry management tools specifically designed for information services:
- BLUEcloud LSP from SirsiDynix
- KnowAll Enquire from Bailey Solutions
- Liberty from Softlink
- LibLime Koha
- RefTracker from Altarama
- Soutron LMS.
The report also includes four products which are not specifically designed for use by information professionals but are often used by helpdesks:
- Salesforce Desk.com
- Freshdesk
- Team Support
- Zendesk.
We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.
Produced by Sophie Alexander
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- Report title: Market landscape - enquiry management and helpdesk systems
- Pages: 7
- Link to this page
- View printable version
Related articles:
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Tuesday, 22nd May 2018 - How to build a good issue tree for your research
Tuesday, 1st May 2018 - Product review of RefTracker from Altarama (sources - content & coverage)
Tuesday, 24th April 2018 - Product review of RefTracker from Altarama (key advantages; introduction; contact details)
Monday, 23rd April 2018 - Mini review of Quest from Priory Solutions - keeping on top of enquiries
Friday, 2nd June 2017 - Analysing Springshare LibInsight - a mini review
Friday, 21st October 2016 - How to build capacity to ensure resilient information services
Tuesday, 21st June 2016 - Getting More Value from Your Query Handling Services
Thursday, 26th May 2016
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Tuesday, 12th June 2018 - Product review of RefTracker from Altarama
Monday, 23rd April 2018 - Product review of Springshare LibGuides
Wednesday, 12th October 2016 - Product review of Softlink's Illumin
Thursday, 6th October 2016