Why time measurement matters
5th July 2019

American Financial Group's Information Research Centre explains the benefits they find of tracking time, from demonstrating value to identifying most engaged customer groups. They also highlight the tool they use and the downfall of the tools they've used in the past.

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The impact of changing reporting line
4th July 2019

We interview an information manager who has changed reporting line, to find out how that impacted on their services, stakeholders and how the information centre was valued and perceived. The article also includes tips and recommendations for others who may face a shift in reporting line.

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The strategy behind PwC Canada's content portfolio management
3rd July 2019

Sean DeNora of PwC Canada's Research & Insights team gives his tips for solid contract negotiation and examples of where he's used a variety of techniques to negotiate more appropriate contracts for information tools and databases.

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Community deck - attributes of an Information Centre of Excellence
2nd July 2019

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Research Focus Insights and Actions "Benchmark information services - progressing towards transformation"
28th June 2019

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Jinfo benchmarking research 2019
28th June 2019

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Documenting the value chain (part 6 - smarter decisions)
28th June 2019

We know that information expertise is a prerequisite when it comes to helping us make smarter decisions but being able to evidence this and measure its impact over time can be problematic. What we can do is try and document the characteristics of the environment in which this goal is achieved and how information services contribute to creating those characteristics, this article looks at how we can set about doing this.

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Service complexity in the pharmaceutical industry
28th June 2019

We find out more about the Scientific Intelligence (SciIntel) group at Sanofi Pasteur, the vaccines division of Sanofi, the global French pharmaceutical company and whether technology innovations such as text mining and options for full text search are enabling them to handle complex queries more efficiently.

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Optimisation as the engine of Information Centre Excellence
31st March 2019

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Documenting the value chain (part 5 - transparency)
27th June 2019

Although information teams have long known that their services are essential to creating transparent business operations, it is difficult to demonstrate those contributions through metrics. Breaking down what it means to be "transparent", and then documenting your contributions to those smaller elements goes a long way towards making your value more visible and quantifiable, Robin Neidorf explains how to achieve this.

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