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Grounded in original research, Jinfo Content helps you turn our insight into action on critical information challenges.
Available through a Jinfo Subscription, our articles, reports and recorded webinars bring you practical ideas, case studies, tips and models for change.
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Answering the Call: Better Knowledge Management = Better Customer Service
4th January 2009
When she took over management of a government department call centre in September 2004, Veronica Fraser had experience with library and information services but none with call centres. She shares her experience in taking a step back to analyse ways to improve customer experience and decrease employee turnover through the use of collaborative tools and flexible technologies.
Automatic Classification: A Panel Discussion
4th January 2009
The goal of automatic classification systems, whether rules-based or Bayesian, is to apply metadata in a way to make user access to content meaningful and scalable. Following their recent presentation on the topic to the International Society for Knowledge Organization UK (ISKO UK), Karen Loasby interviews fellow panelists Silver Oliver and Helen Lippell on the opportunities and challenges presented by automatic classification.
Federated Search: A Year of Blogging
4th January 2009
Blogging full time about a specific subject - in this case, federated search - has its share of ups and downs. Sol Lederman reflects on the ups and downs of his past twelve months as official blogger for vendor Deep Web Technologies, and shares what he's learned in the process.
People Information: Finding Accurate, Authoritative and Well Organised Data
4th January 2009
Although free information on people abounds on the Web, the quantity isn't always matched by quality. User-generated information, for instance, may skew accuracy, and verification can be tricky. Donna Fryer recommends revisiting the "Big Three" fee databases of Factiva, Dialog, and LexisNexis to be sure that the people data you use is reliable.
Web Analytics and Information Architecture
30th November 2008
Web analytics might be considered a web designer's best friend, because it provides a quick and quantifiable means of interpreting user behaviour. But too many Information Architects still need a reminder to 'think like a user'. Hallie Wilfert explains how to starting using web statistics data to inform information architecture and site design more effectively.
Euro IA Review
2nd November 2008
At the recent EuroIA Summit in Amsterdam, delegates focused on ‘redrawing the map' - the power of Information Architecture to enable information sharing across all kinds of borders. Martin Belam reviews the sessions and provides a preview for the 2009 summit.
Key to Research Success: Asking the Right Questions
2nd November 2008
Information professionals know that it may be easy to answer a client's research question, but it can be much harder to answer the question they meant to ask. Jane Johns provides eight helpful tips for helping improve the quality of the client's question with the goal of taking the guesswork out of providing the answer.
Designing for the Social: Avoiding Anti-Social Networks
2nd November 2008
With the connective and sharing powers of social networks comes great risk, as information some might consider private can be easily discovered and shared. Miles Rochford discusses how the ubiquity, eternity and serendipity found in social networks places unique demands on information architects to help promote order.
Free Data: Turning It into Something Worth Paying For
2nd November 2008
While free information on macroeconomic trends is relatively easy to find on the Internet, the value of that data can sometimes be questionable. David Gudgin from Euromonitor International talks us through the process of how macro-economic market research is validated.
Enterprise Information Architecture: A View From The Legal World
2nd November 2008
Law firms have used both Knowledge Management (KM) and information technology to address their information management needs, but uncovering information in their vast data repositories is still tricky. Kate Simpson makes the argument that it's "the messy middle" that needs attention next, to maximize the chance of success for KM and IT.
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