Product review of RefTracker (technology - search & user interface; APIs; outputs & alerts; administration)
25th November 2019

The third part of our product review of RefTracker, a browser-based solution for managing reference and information requests, provides a comprehensive overview of what's changed since we last looked at the product, how enquiries are dealt with, how clients use its API and how you can search the system. We also look at the wide range of reports that are available.

Note: Full review (PDF) at /go/sub/report/3292

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Benefits of adding Supplier Relationship Management (SRM) to your licensing approach
25th November 2019

If you are liaising with suppliers on a regular basis then you need to read our article on using Supplier Relationship Management (SRM) techniques. We look at how it's defined and outline five key benefits of adding SRM to your licensing approach when dealing with high-value relationships.

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Product review of RefTracker (sources - content and coverage)
22nd November 2019

In the second part of our product review of Altarama's RefTracker, a browser-based solution for managing reference and information requests, we look at how content is added to the system and the languages that can be supported.

Note: Full review (PDF) at /go/sub/report/3292

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Emerging technology for centres of excellence: chatbots & digital adoption platforms
22nd November 2019

Technology plays an increasingly key role in enabling information professionals to work with optimal efficiency and productivity. In this article, Andrew Lucas looks at how two emerging technologies - chatbots and Digital Adoption Platforms - could be used to improve things, if deployed smartly.

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Improving success through project piloting
21st November 2019

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Product review of RefTracker
21st November 2019

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Product review of RefTracker (key advantages; introduction; contact details)
21st November 2019

RefTracker is a browser-based solution for managing reference and information requests. In the first part of our updated product review, we look at the product and company behind it as well as some of the major ways it has changed since we reviewed it last year. We also look at its key competitor, Quest from Priory Solutions, and find out how you can benefit from using it.

Note: Full review (PDF) at /go/sub/report/3292

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Reusing your organisation's own copyright material
20th November 2019

Most people are well aware that copyright issues can arise from using content belonging to other organisations - but what are the implications when reusing material that your organisation has already used?

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Improving success through project piloting - how to identify an appropriate pilot project and steps to put it in place
20th November 2019

Pilot projects sometimes follow an unpredictable path but they can also highlight challenges and opportunities along the way. This article looks at what you need to do at the end of every pilot project to increase its value, including determining the next steps, communicating with stakeholders and capturing knowledge.

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Improving success through project piloting - what is piloting and why do it?
19th November 2019

In the first of a series of articles, we look at the concept of piloting, why it's important and how you can more effectively implement pilots of projects and initiatives you may be involved in.

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