Are Conversations at the Heart of Knowledge Sharing?
27th May 2014

The social tools available to organisations have changed the way we create and share knowledge. James Mullan finds that whilst these tools do a great job, recent reading makes him think that another tool is at the heart of knowledge sharing. That tool is a good old conversation. So are conversations at the heart of knowledge sharing, or do they have very little value in sharing knowledge?

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Product Review of Cipher Systems' Knowledge.Works: Value, Development & Pricing
27th May 2014

In the final section of this review, Sophie Alexander looks at some of the reasons why a company might benefit from having Knowledge.Works for competitive intelligence,  the costs involved as well as some of the alternatives on the market.

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Right To Be Forgotten - Good News for Info Pros?
23rd May 2014

In a ruling that has provoked widespread astonishment, the European Court of Justice has held that individuals can require Google and other search engines to remove links to information about them that they regard as inadequate or no longer relevant. In the debate between free speech and absence of censorship on the one hand, and personal privacy and data protection on the other, Tim Buckley Owen argues that the ruling could represent an opportunity for information professionals. It could demonstrate their value as the experts on specialist research sources and techniques that don't rely on generic search engines, as well as enhancing their regulatory compliance role.

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Product Review of Cipher Systems' Knowledge.Works: Technology: Search, Outputs & Alerts, User Interface & Help
22nd May 2014

The third section of this review highlights the search functionality available on the Knowledge.Works system along with some of its most useful collaborative tools, including Key Intelligence Topics (KITs) and the newly-designed report wizard. Sophie Alexander also scrutinises the competitive intelligence tool's strengths in information gathering, organisation and dissemination.

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We're All Hackers Now
22nd May 2014

Reviewing another crop of scary reports on the risks of cyber attack, Tim Buckley Owen finds once again that not all the solutions are technological ones. There does seem to be a severe shortage of people with data science skills, but the range of possible attacks with which they might have to deal can be described in just nine patterns - and in any case human error remains the biggest single cause of IT disruption to business. With issues such as reputation management to consider, and the arrival of a new tool to help enterprises calculate the cost of cyber attacks, there are plenty of opportunities for info pros to establish their niche in this rapidly growing field.

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FreePint Report: Product Review of DiscoverOrg
21st May 2014

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Q&A with Dow Jones - Part 2: Development and Content Strategy
21st May 2014

In this interview with Frank Filippo, Robin Neidorf questions the recently-named general manager of Corporate Products for Dow Jones about the product development and strategy now underpinning Dow Jones' business model for news products including Factiva and DJX.

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Product Review of DiscoverOrg: Value, Competitors, Development & Pricing
21st May 2014

The final part of the review of DiscoverOrg covers the value it offers those seeking sales intelligence on IT companies. Jan Knight also looks at the competitor landscape, product maturity and pricing.

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Q&A with Dow Jones - Part 1: What to Expect from Factiva
21st May 2014

Robin Neidorf interviews Frank Filippo, general manager of Corporate Products for Dow Jones to find out what customers can expect with regard to Factiva and DJX, and how Filippo's team is listening to customer feedback and incorporating it into an institutional roadmap covering both the near future and longer term.

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Product Review of DiscoverOrg: Technology - Search, Outputs & Alerts, User Interface & Help
20th May 2014

Using two scenarios, Jan Knight drills down into the search and filtering options available in DiscoverOrg's sales intelligence tool. She also puts the user interface, output options, and integration to CRM tools through their paces.

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