Q&A with LibSource - how to choose a savvy approach to outsourcing
27th April 2018

Graham Southorn spoke to Eleanor Windsor, vice president of client engagement, UK & EMEA, at LibSource, to discover how outsourcing can benefit a wide variety of organisations. LibSource has expertise in research knowledge management and information management. The conversation covered costs, in-house expertise and the fall of Carillion.

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Product review of RefTracker from Altarama (value - help & training; competitors; development; pricing)
26th April 2018

The final part of our product review of Altarama's RefTracker, a browser-based reference and request management system, looks at the value and flexibility of the product and in particular how it can be evolved over time. The help options are also explored as well as its competition, including EOS International, Lucidea's SydneyPlus, InMagic and Softlink's Illumin, Compendium's DeskTracker and Priory Solutions' Quest.

Note: Full review (PDF) at /go/sub/report/2990

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Product review of RefTracker from Altarama (technology - search & user interface; outputs & alerts; administration)
25th April 2018

Part three of our product review of Altarama's RefTracker, a browser-based reference and enquiry management system, looks at the options available when setting up the product, a detailed look at how enquiries are dealt with, as well as a closer look at the knowledge database and the many reports that are available for output.

Note: Full review (PDF) at /go/sub/report/2990

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What does GDPR add to the Data Protection Act?
24th April 2018

In February, SLA Europe president, Katharine Schopflin, presented a webinar in which she examined the imminent changes to existing data protection legislation. This article presents some of the highlights from this webinar and looks at some of the myths around the General Data Protection Regulation (GDPR) and what organisations need to do to be compliant.

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Product review of RefTracker from Altarama (sources - content & coverage)
24th April 2018

In the second part of our product review of Altarama's RefTracker, a browser-based reference and request management system, we look at the wide variety of sources that can be added to this enquiry management system, as well as the ability to create a knowledge database to help save time. We also highlight the many language options available within the product and how this benefits an organisation.

Note: Full review (PDF) at /go/sub/report/2990

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Q&A with HBR Consulting - meeting the demands of modern law firms
23rd April 2018

Jinfo interviewed Donna Terjesen, managing director of research and information services at HBR Consulting, to find out more about its outsourced library solutions for law firms and corporations. We discover how outsourcing can bring additional skills to the table as well as cost savings and why it is seen in a positive light by those who use it.

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Product review of RefTracker from Altarama (key advantages; introduction; contact details)
23rd April 2018

RefTracker from Altarama is a browser-based reference and request management system and is used globally by libraries, museums and archive services, as well as a host of corporate clients in sectors such as banking and finance, defence, energy, healthcare, insurance, law, manufacturing, media, pharma and publishing. In the first part of our product review, we take a closer look at the product and company behind it as well as some of the ways it can benefit an organisation, who its key competitors are and how the product is likely to evolve in the near future.

Note: Full review (PDF) at /go/sub/report/2990

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Product review of RefTracker from Altarama
23rd April 2018

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Community deck - it's time to tear up your department
21st April 2018

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The evolution of chatbots in the workplace
18th April 2018

Following on from our article last year on the potential value of chatbots in the workplace and specifically for the information profession, this article examines their evolution and highlights some of the latest trends to emerge, including the productisation driven by messaging platforms, the growth of voice assistants and chatbots in information services.

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