Product review of Softlink's Illumin (sources - content & coverage)
28th September 2016

Sophie Alexander continues Jinfo's product review of Softlink's Illumin, a web-based knowledge, request and enquiry management solution, by outlining how two different types of organisation have used its research request handling. She also outlines the choice of installation models, and features such as how to switch languages.

Note: Full review (PDF) at /go/sub/report/2725

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Insights and actions report from the Research Focus "Content and technology for current awareness"
28th September 2016

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Product review of Softlink's Illumin (key advantages; introduction; contact details)
27th September 2016

Softlink's Illumin is a web-based knowledge, request and enquiry management solution. We start the review by listing its key advantages. We also introduce how it allows the growth of a Knowledge Base over time and how it can be shared throughout the organisation.

Note: Full review (PDF) at /go/sub/report/2725

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Q&A with LibSource, an LAC Group company - 30 years of outsourcing expertise
23rd September 2016

Established 30 years ago, LAC Group has a wealth of expertise in outsourcing, and a division that specialises in Library as a Service: LibSource. We asked CEO and founder of the Group, Deborah Schwarz, to give us an insight into how customers benefit from efficiency improvements and how to choose an outsourcing company that's best suited to their needs.

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Mini review of NewsEdge - recent enhancements
23rd September 2016

We review the latest changes to NewsEdge.com, the news management and delivery tool for business professionals that supports both current awareness and archive research. Chris Porter looks at innovative enhancements and how it continues to differentiate itself from competitors.

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Q&A with Information Matters from Tribal Group - specialist outsourcing services
22nd September 2016

Information Matters from Tribal Group offers specialist outsourcing services for information and document management in sectors from rail to oil and gas. We interview Paul Duller, information management consultancy director, services and solutions for Tribal Group. He gives us a flavour of client projects from Saudi Arabia to the UK.

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Q&A with Integreon - flexible 24/7 outsourcing services
21st September 2016

Integreon is a global provider of a wide variety of outsourced services, from contract review to document processing, business support and research. We interview Mark West, operations director, knowledge and business information services, to hear examples of client work, drivers for outsourcing and his views on upcoming outsourcing trends.

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Reflecting on the Jinfo Research Focus "Content and technology for current awareness"
21st September 2016

This article highlights some of the takeaways from the recent Research Focus "Content and technology for current awareness", covering the product landscape, the responsiveness of vendors to customer needs, insights into managing a current awareness service and the future with innovations such as artificial intelligence. It links to many of the articles and reports included in the Research Focus.

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The impact of private equity ownership on information companies
19th September 2016

Information companies of many shapes, sizes and areas of focus are regularly in the news for being acquired or sold by private equity companies. Chris Porter takes a look at the impact that these ownership changes can have on service buyers, in particular the cases of Bureau van Dijk, Cision, iSentia, OneSource, SNL Financial and Thomson Reuters' intellectual property and science division.

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Product review of MarketScape
19th September 2016

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