SWOT analysis - the four main models of information centre management
15th May 2017

Jinfo's benchmarking research has identified four main structural models for information services. Robin Neidorf presents key identifiers for each model, the strengths and weaknesses of each approach and works through the example of a regional model to discuss strategies to overcome weaknesses and build on strengths.

Read

Using intranets to support knowledge management initiatives
12th May 2017

This article looks at how intranets currently support knowledge sharing and knowledge management and explores some of the ways in which they could be used to provide further support in this area. James Mullan also suggests some practical steps to take if you are planning on developing your intranet to support knowledge management initiatives.

Read

Q&A with Emissary - the importance of tacit knowledge
11th May 2017

Emissary, a new entrant to the sales intelligence space, matches recently departed high-level executives with account executives to assist in account planning. Michael Levy recently spoke to its CEO and founder, David Hammer, to discuss his thinking behind the creation of the company, the importance of tacit knowledge and the role of his "emissaries".

Read

Ebooks and elearning - partnering for success
5th May 2017

Today’s organisations have a unique challenge in reaching employees across the globe for training and development. With the advent of digital learning, information centres are perfectly positioned to provide this service. This article offers some creative ways to engage end-users and to partner with other departments such as HR or IT to create cross-functional learning opportunities.

Read

Dun & Bradstreet integrates Avention - what's the impact on customers?
27th April 2017

The announcement was made in January that Dun & Bradstreet was acquiring Avention, provider of the well-known OneSource suite of services. Jinfo spoke to Dun & Bradstreet about what the acquisition means for customers of OneSource, users of D&B's previous Hoover's offering, and what it means for those who are currently using D&B data through other third-party services.

Read

Why isn't benchmarking more straightforward?
26th April 2017

Benchmarking might seem straightforward but in reality, it's anything but. In an ambitious new Research Focus, Jinfo aims to identify metrics which will provide actionable insight. Jinfo's director of research, Robin Neidorf, explains the methodology and topics covered.

Read

Product review of Comintelli Intelligence2day (value - help & training; competitors; development; pricing)
24th April 2017

The final part of Jinfo's product review of Comintelli's Intelligence2day looks at competitors, including Northern Light's SinglePoint, Cipher Systems' Knowledge.Works and M-Brain's Intelligence Plaza. Sophie Alexander also looks at the help and training available, the pricing model and development plans.

Note: Full review (PDF) at /go/sub/report/2812

Read

Product review of Comintelli Intelligence2day (technology - search & user interface; outputs & alerts; administration)
21st April 2017

In the third part of our review of Comintelli Intelligence2day we look at the differences between the Professional and Enterprise versions, including search functionality, graphical displays and heat maps, and visual analytics. We also look at customising your own dashboards and options to integrate features such as Topic Maps and charts.

Note: Full review (PDF) at /go/sub/report/2812

Read

Product review of Comintelli Intelligence2day (sources - content & coverage)
20th April 2017

In part 2 of Jinfo's product review of Comintelli's Intelligence2day, a platform that provides a single point of access to information from multiple sources, we look at content and key features, including the types of internal and external content that can be aggregated. We look at two case studies, showing how Telia and AkzoNobel use the solution as a single point of access to all their market information. We also highlight the platform's classification functionality and topic navigation.

Note: Full review (PDF) at /go/sub/report/2812

Read

Product review of Comintelli Intelligence2day (key advantages; introduction; contact details)
19th April 2017

Part one of Jinfo's review of Comintelli's Intelligence2day we look at how this competitive intelligence and knowledge management portal brings together internal and external sources and structures the content so that users can focus on analysis and insights. We highlight what's changed since our last review in 2014 and the value it offers.

Note: Full review (PDF) at /go/sub/report/2812

Read