Principles of determining ROI of external data
9th January 2020

Information professionals are constantly asking how value can be measured but when it comes to licensing external data, this can become an even more arduous task. This article looks at how you can develop data-driven approaches to measuring value and return on investment.

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Product review of HBR SpendConnect (value - help & training; competitors; development; pricing)
19th December 2019

The final part of our product review of HBR SpendConnect, a software-enabled service that enriches and solves critical data challenges for clients in the legal industry, focuses on the value provided by the product, along with the help and training on offer, the competitive landscape, which includes the likes of Thomson Reuters' Elite Enterprise and Aderant for spend analytics and budget reporting and Coupa, Proactis, and GEP purchasing and contract management. We also look at product development plans and pricing options.

Note: Full review (PDF) at /go/sub/report/3304

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Product review of HBR SpendConnect (technology - search & user interface; outputs & alerts; administration)
18th December 2019

In the third part of our product review of HBR SpendConnect, a software-enabled service that enriches and solves critical data challenges for clients in the legal industry, we explore the technology used within the platform and how users are able to navigate it. We'll take a close look at usage data, reports, contracts, spend analysis and how administrators can manage access to the product.

Note: Full review (PDF) at /go/sub/report/3304

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Product review of HBR SpendConnect (sources - content and coverage)
17th December 2019

In the second part of our product review of HBR SpendConnect, a software enabled service that enriches and solves critical data challenges for clients in the legal industry, we focus on the product's content and how it helps clients identify and update parent company relationships. We also look at the contract management module which lets you add new contracts into the system.

Note: Full review (PDF) at /go/sub/report/3304

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Product review of HBR SpendConnect (key advantages; introduction; contact details)
16th December 2019

HBR SpendConnect provides sophisticated, consumable analytics to law firms. It is a software-enabled service that enriches and solves critical data challenges for clients in the legal industry and in the first part of our product review we take a closer look at the company and product, along with its key advantages and value and future development of the product.

Note: Full review (PDF) at /go/sub/report/3304

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Continuous improvement - what does it mean and how do you measure it?
16th December 2019

This article looks at how to apply continuous improvement in the context of managing an information service and covers some of the foundations that need to be in place to deliver sustained improvement as well as some considerations to make it all happen.

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Operations of an Information Centre of Excellence
12th December 2019

In the final part of our series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we take a look at operations and how it needs to be grounded in continuous improvement.

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Commercial awareness - the toughest characteristic
11th December 2019

In the third of a series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we look at how teams cultivate commercial awareness.

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Six characteristics of the Information Centre of Excellence - where we excel, where we need to grow
10th December 2019

In the first part of a series of articles on the characteristics of the Information Centre of Excellence, we interviewed seven information managers to better understand how they and their teams manifest these characteristics. This second article looks at the six characteristics needed to hire, develop and cultivate in an Information Centre of Excellence.

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Alignment with the Information Centre of Excellence model
9th December 2019

Jinfo recently spoke to the heads of seven information services in order to better understand what contributes to an Information Centre of Excellence, using our model as an example. We asked them to map their current services to the model and self-assess their departments with regard to the key characteristics of a successful Information Centre of Excellence. In this first part of our four-part article, we look at some of the results of this, including the several themes that emerged in relation to how the teams set information strategy.

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