Product review of RefTracker from Altarama (sources - content & coverage)
24th April 2018

In the second part of our product review of Altarama's RefTracker, a browser-based reference and request management system, we look at the wide variety of sources that can be added to this enquiry management system, as well as the ability to create a knowledge database to help save time. We also highlight the many language options available within the product and how this benefits an organisation.

Note: Full review (PDF) at /go/sub/report/2990

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Q&A with HBR Consulting - meeting the demands of modern law firms
23rd April 2018

Jinfo interviewed Donna Terjesen, managing director of research and information services at HBR Consulting, to find out more about its outsourced library solutions for law firms and corporations. We discover how outsourcing can bring additional skills to the table as well as cost savings and why it is seen in a positive light by those who use it.

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Product review of RefTracker from Altarama (key advantages; introduction; contact details)
23rd April 2018

RefTracker from Altarama is a browser-based reference and request management system and is used globally by libraries, museums and archive services, as well as a host of corporate clients in sectors such as banking and finance, defence, energy, healthcare, insurance, law, manufacturing, media, pharma and publishing. In the first part of our product review, we take a closer look at the product and company behind it as well as some of the ways it can benefit an organisation, who its key competitors are and how the product is likely to evolve in the near future.

Note: Full review (PDF) at /go/sub/report/2990

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The evolution of chatbots in the workplace
18th April 2018

Following on from our article last year on the potential value of chatbots in the workplace and specifically for the information profession, this article examines their evolution and highlights some of the latest trends to emerge, including the productisation driven by messaging platforms, the growth of voice assistants and chatbots in information services.

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Product review of InfoNgen (value - help & training; competitors; development; pricing)
18th April 2018

In the final part of our new product review of InfoNgen, a web monitoring and aggregation service from EPAM Systems, we highlight the product's key value, in particular, its search functionality, industry vertical focus, and distribution capabilities. We also look at the help and training available as well as its competitors from Cision and Meltwater in the PR market to Manzama and LexisNexis Newsdesk in the legal market, whilst in the corporate sector, there is Digimind, Dow Jones Factiva, and Comintelli. The company also has some exciting product developments in the pipeline including the enablement of artificial intelligence (AI) and voice-activated query building.

Note: Full review (PDF) at /go/sub/report/2989

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Product review of InfoNgen (technology - search & user interface; outputs & alerts; administration)
17th April 2018

In the third part of Jinfo's fresh product review of InfoNgen, a web monitoring and aggregation service from EPAM Systems, we look at the mix of proprietary and open source technology used by the product, how searches can be filtered using facets, its taxonomies, and categories, as well as its visualisation features, alerts and newsletters. We also take a look at the administrative functions within the product, including the ability to set up alerts, newsletters, and widgets and receive monthly reports.

Note: Full review (PDF) at /go/sub/report/2989

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Information professionals and their role in analytics use-cases
16th April 2018

Developing a use-case is the most important first step in data analytics projects. A recent Jinfo Community session explored this topic and provided some specific actions you can take to begin or enhance their development. These specific actions will help you and your team create a use-case that includes all of the phases of a data project including: developing the initial project goal, determining what datasets are required and providing provisions for ongoing maintenance.

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Using research frameworks to solve strategic questions
16th April 2018

This article concentrates on three key research frameworks (Porter's Five Forces, PESTEL, and value chain analysis) to illustrate how they can improve the research question and how you can work with them.

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Guide to value in the Jinfo Research Focus "The information team with the right stuff"
16th April 2018

We live in a fast-moving world and being able to adapt to change is a key requirement for information professionals. Whilst their existing knowledge and skills are still important, they are increasingly being called upon to provide services in new ways. This is what our Research Focus, "The information team with the right stuff", is all about and this article highlights some of the articles, interviews, webinars and Community sessions we've recently published which illustrate how information teams can achieve long-term relevance.

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Product review of InfoNgen (sources - content & coverage)
16th April 2018

In the second part of our new product review of InfoNgen, a web monitoring and aggregation service from EPAM Systems, we take a detailed look at the wide range of business and professional sources available within the product, along with its coverage and how it processes content.

Note: Full review (PDF) at /go/sub/report/2989

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