Jinfo benchmarking research (part 2 - structure and department services)
25th June 2018

In the second part of Jinfo's benchmarking research exploring information roles and services, we look at where information expertise lies within an organisation, what the options are for reporting lines and operational structures, and consider the range of services an information team provides, as well as team size. The data will help information teams conduct an initial check against other teams in their industries and highlight how an individual team is resourced in relation to its peers.

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Driving digital and information literacy in your organisation
22nd June 2018

There is a growing interest in digital literacy in the workplace to help drive digital transformation. In this article Steve Bynghall looks at what this entails and what opportunities this provides for information professionals to add value and how they should contribute to initiatives and efforts around this subject.

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Jinfo benchmarking research (part 1 - introduction)
20th June 2018

The old model of a centralised information or research centre which acts as the gatekeeper of high-quality resources no longer reflects what's happening in most organisations today. However, there is still a need for experts on third-party sources and measuring the value of information resources so as part of this year's research Jinfo decided to document how information expertise is applied in different organisations, irrespective of industry, team size or whether they have a formal information centre. This article outlines how we set about carrying out the research, and how we were able to extract meaningful data from our findings.

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Q&A with Clarivate Analytics - a leading source of quality curated research content and tools
18th June 2018

Clarivate Analytics is a global leader in the provision of insights and analytics and has many established brands including Web of Science, EndNote, InCites, Cortellis, Derwent, CompuMark, MarkMonitor and Techstreet. Jinfo recently interviewed Jan Reichelt, newly-appointed managing director of Clarivate's citation index and discovery platform Web of Science, to find out a bit more about the company's flagship products, including its newest acquisitions, Kopernio and Publons.

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How to optimise resources and influence your content budget
15th June 2018

In larger organisations, one of the most significant budget items for an information centre is external content. This is a largely misunderstood cost as many perceive digital content to be cheaper than print. In this article Barbara Reissland takes a look at how to prove the ROI and value of externally published content as a resource, through elements such as usage statistics and other metrics.

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Establishing meaningful usage metrics for benchmarking
11th June 2018

Usage and adoption metrics are often used by information services and knowledge professionals to measure the success of their service or platforms. However, such metrics may have questionable value when benchmarked against other organisations because the numbers are often not directly comparable and have little meaning outside the context of the organisation they are from. Qualitative comparisons tend to have more value. In this article Steve Bynghall looks at how to get the most value from metrics and improve your information service.

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A deeper dive into Porter's Five Forces
8th June 2018

We recently gave an overview of the frameworks researchers can use to help them structure their work and this article explores further Porter's Five Forces model and how it can be used to address important questions by giving tips on the best primary and secondary sources available. It also covers the threat of new entrants and substitutes, bargaining powers of buyers and the competitive landscape.

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Product review of NewsEdge (value - help & training; competitors; development; pricing)
5th June 2018

In the final part of our new product review of Acquire Media's NewsEdge, we look at the key benefits of the product including the value provided by its relevant and authoritative global news content, as well as its recently added mobile offering. We also look at the help and training on offer, pricing information, plans for advancing the product as well as competitors such as Attensa, Factiva and LexisNexis Newsdesk.

Note: Full review (PDF) at /go/sub/report/3006

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Upgrade communication skills to reshape business interactions
4th June 2018

Successful information teams have developed the skills needed to communicate with team members as well as understand information needs and deliver executive-level results. These skills include active listening as well as presenting clear and actionable results. A recent Jinfo Community session looked at what it takes to be an effective team and provided specific actions you can use to upgrade your communication skills.

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Product review of NewsEdge (technology - search & user interface; outputs & alerts; administration)
4th June 2018

The third part of our new product review of Acquire Media's NewsEdge looks at the technology available within the product, in particular, its search functionality, the various outputs including its range of visualisation options, such as Venn diagrams and heat maps as well as the many ways administrators can extract usability data from the product.

Note: Full review (PDF) at /go/sub/report/3006

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