Components of a business (part 1 - design, delivery and customer relations)
Jinfo Article
14th February 2019
Abstract
In the first of a two-part article, we look at what it takes to run a thriving information centre, focusing in particular on service design, service delivery and customer relations. Part two will focus on partnership management, evaluation and continuous improvement and future planning.
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- Article title: Components of a business (part 1 - design, delivery and customer relations)
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