Steve Bynghall The evolution of chatbots in the workplace
Jinfo Article

18th April 2018

By Steve Bynghall

Abstract

Following on from our article last year on the potential value of chatbots in the workplace and specifically for the information profession, this article examines their evolution and highlights some of the latest trends to emerge, including the productisation driven by messaging platforms, the growth of voice assistants and chatbots in information services.

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