Benchmarking research reveals successful teams share common practices
Jinfo Article
27th September 2017
Abstract
What are the key factors for successful information centres? How can operations be maximised to allow for higher-value work? Helen Josephine reports on the Jinfo webinar, "Future-proof your service by refocusing on higher-value work", which discusses the work pyramid model which is immensely powerful in helping information managers focus operations and define higher-value work.
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