Getting More Value from Your Query Handling Services
Jinfo Article
26th May 2016
Abstract
Query handling is a core service for many information services teams but what can we learn from those who do it most successfully? Shimrit Janes reports from a recent Jinfo Community session which explored this subject and highlights Jinfo's maturity model for inbound query management and case assignment.
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- Article title: Getting More Value from Your Query Handling Services
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