James Mullan What Affects the Adoption of New Technology?
Jinfo Article

10th December 2013

By James Mullan

Abstract

I read a lot of articles and blog posts about how successful some companies, including law firms, have been when implementing social and other technologies. But I also read a lot of tweets and posts from individuals, including intranet managers, who have been frustrated by the lack of adoption or engagement with their latest tool or application. There are a number of reasons why technologies aren’t adopted, which has led me to believe that fear of change might be significant in blocking uptake of new software and services.

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