Jinfo: How to Identify what Intranet Users Want

How to Identify what Intranet Users Want
Jinfo Article

10th April 2013

Abstract

James Mullan considers how intranet managers can really understand what intranet users want. He explores a variety of tools and research techniques such as card sorting and focus groups, to help draw information from intranet users. Intranet managers can then truly put themselves into their users' shoes to allow them to develop and refine the intranet to better meet user needs.

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