Linex Systems: Help and Customer Accounts
Jinfo Article
30th October 2012
By Jan Knight
Abstract
Linex Systems takes a "hands on" approach to training, encouraging new users to get involved with the system and then bring their practical questions to WebEx training sessions. Email-based help and FAQs are also effectively deployed, and a global team of customer service professionals helps ensure that customer questions are answered quickly, regardless of the time of day or location of the customer. Reviewer Jan Knight finds customer service and help accessible and useful.
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