Managing information about people
Jinfo Article
4th April 2011
By Karen Loasby
Abstract
In a security-conscious world it is increasingly difficult for organisations to ensure that one of their major assets – their customer details – are collected without scaring the user and are appropriate for their needs. Karen Loasby looks at the diversity of factors to take into account; from law, security and privacy, to user experience, cost and quality.
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- Article title: Managing information about people
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