Kate Simpson Improving intranet navigation with user research & testing
Jinfo Article

4th January 2011

By Kate Simpson

Abstract

The success of any intranet is dependent on its usability and the satisfaction levels of its users. So understanding how your users browse and what journeys they take on the intranet is essential. Manage Contributing Editor Kate Simpson provides some very practical tips and tools for delving into the users’ minds and turning that knowledge into navigation which optimises the user experience.

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