Reference Desk: Tips on Using Your Wits
Jinfo Article
24th June 2009
By Bob Duckett
Abstract
The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.
Content Access
Does your organisation have a Jinfo Subscription?
Access to Jinfo Content and Community is available through a Jinfo Subscription.
"Yes"
Please sign in to MyJinfo here so that we can check your access to this item:
Or sign in via email:
Enter your email and we'll send you a magic link to sign you in automatically.
"Not yet"
Access to this article is available through a Jinfo Subscription, which will help your organisation:
- Save time and money
- Re-invent information services
- Define, measure and communicate information value.
"Don't know"
Contact us to find out if your organisation already has a Jinfo Subscription.
Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.
- Article title: Reference Desk: Tips on Using Your Wits
- Link to this page
- View printable version
Related Blog items:
- Finding Videos, Audio and Images on the Web: Search Tools [ABSTRACT]
Thursday, 30th April 2009 - Find and Share Information on the Internet : Part 2 [ABSTRACT]
Thursday, 30th April 2009 - Internet Librarian International 2008 [ABSTRACT]
Monday, 2nd February 2009 - Key to Research Success: Asking the Right Questions [ABSTRACT]
Sunday, 2nd November 2008