Information Services Add Value: Measuring and Proving It
Jinfo Article
4th May 2009
By Dennie Heye
Abstract
Even when the economy is booming, information professionals are called to prove their value over 'DIY' research on the Internet. But, with global economic contraction, comes even more pressure to quantify the value that info pros provide. Dennie Heye describes different aspects of 'perceived value' and how to show ROI to management.
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