"Purchasing premium news resources for current awareness in an organisation is an investment in risk management."
This observation is contrary to the assumptions I made back in 2008, when FreePint ran its first survey on News Needs & Preferences. At the time, I would have posited that the primary objective of investing in premium news databases was to achieve efficiency. Easy access to premium news makes workers more efficient, right?
Perhaps, but it turns out that's not reason enough to keep investing, at least not for current awareness needs.
As we near the end of the Topic Series, "News, and Other Commodities", we continue to push on the question of "why?" around news content:
- Why are you actually investing in this product or service?
- Why does it actually make a difference to the workers who interact with it, or to the business overall?
In our recent Communities of Practice session, "The End of an Era for News Databases?", participants discussed the idea of moving the licence for a news database from the content budget to the risk management or insurance budget, because of the way they answer the question of "why".
One participant said: "We buy [this database] for the assurance it gives us on internal redistribution, but we're under no illusions that it's the primary source of news for most of our users."
As you review the results of our 8th Annual Survey on News Needs & Preferences, now being published, consider your own "why?" around news content and current awareness.
Consider your senior-level stakeholders and user groups, and how they'd answer the question of "why". I'm willing to bet all three - you, stakeholders and users - would answer this question differently.
No wonder finding workable, enterprise-wide solutions around news and current awareness is so difficult.
It will only get easier if you can align your expert opinion with the objectives of budget-holders and the perspectives of end-users. There isn't a perfect product or service out there, but there are plenty of solutions that can address your "why", if you can only agree on it first.
Robin Neidorf
Director of Research