Newsletter No. 30
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Free Pint
"Helping 18,500 people use the Web for their work"
http://www.freepint.co.uk/
ISSN 1460-7239 21 January 1999 #30
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IN THIS ISSUE
EDITORIAL
TIPS AND TECHNIQUES
"Information quality on the Internet"
by Emma Worsfold and Debra Hiom
FEATURE ARTICLE
"Computer Assisted Journalism"
by Annabel Colley
FREE PINT FEEDBACK
"IP address problems"
"Issue #29 Cookies"
"Yellow and white pages: Infospace"
"Question: Authority Figures from #29"
"Post-competition update on media01"
CONTACT INFORMATION
ONLINE VERSION WITH ACTIVATED HYPERLINKS
http://www.freepint.co.uk/issues/210199.htm
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BRITISH LIBRARY EVENING TALKS FOR INFORMATION PROFESSIONALS
February 24th 6-8pm: "Promoting Your Web Site - Being heard through
the Noise" - William Hann's tips on how to raise the profile of your
site, even on a tight budget. 3rd March 6-8pm: "The Internet and
Market Research - Electronic Desk and Field Research" - Phil Bradley
shows you how to keep up to date with what your competitors are doing.
Venue: The British Library, London WC2. Contact Trevor Parkes-Hamilton
Tel. 0171-412 7915 or e-mail trevorparkeshamilton@bl.uk
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EDITORIAL
From a foggy London town we bring you today's issue, full of quality
investigative content. What do I mean? Well, we have two very
interesting articles, the first of which looks at the question of
assessing the quality and reliability of information on the
Internet (something close to Free Pint's heart). I do a lot of Web
training and often find that newcomers to the Web will believe
anything they see online because they believe it has been
"published". They are amazed when I tell them that there really
are few constraints over who can publish and what can be published.
Therefore this article introduces us to a great new Web site
called "The Internet Detective" with guidance on assessing Web sites.
One internationally renowned organisation that knows a lot about
producing quality content is the BBC, and we are honoured in this
issue to have a feature article from a researcher on the BBC's
Panorama programme. The article looks into the ways this investigative
team uses the Internet regularly when researching programmes.
Thank you to all those who have been telling colleagues and friends
about Free Pint. Thanks also to those journalists who have been
writing nice things about the newsletter in publications around
the world. If everyone can please keep spreading the word then we'll
keep producing Free Pint ... sound fair?
May I now invite you to read and enjoy your thirtieth Free Pint!
Kind regards,
William
William Hann MIInfSc, Managing Editor
e: william@freepint.co.uk
t: +44 (0)1784 455435
f: +44 (0)1784 455436
PS: Free Pint looks best when viewed or printed in a
non-proportional font like Courier.
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ARE YOU LOOKING FOR PRIVATE COMPANY INFORMATION FOR THE UK AND EUROPE?
Try our user-driven solutions, FAME and AMADEUS - now available on
CD-ROM and the Internet. All versions have full searching and analysis
functionality.
Call 0171 839 2266 or email marketing@bvd.co.uk for your free trial.
www.bvd.co.uk/freepint for more information.
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>>> Want to reach 18,500 regular users of the Web at work? <<<
Full details about advertising available online at
http://www.freepint.co.uk/advert.htm
or email ads@freepint.co.uk for the "Guide for Advertisers"
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TIPS AND TECHNIQUES
"Information quality on the Internet"
by Emma Worsfold and Debra Hiom
Warning - poor quality information freely available!
----------------------------------------------------
There is a wealth of poor quality information on the Internet! When we
search the Web we can find endless examples of information that is
inaccurate, inaccessible, invalid, incomplete, out of date, unreadable
or simply irrelevant. However, people are increasingly citing
information found on the Web in their work - students in their essays,
researchers in their papers and others in reports and articles. There
is a danger that people will degrade their work by using poor quality
information - they need to carefully evaluate the quality of the
information before they use it. This requires a new set of information
skills - the ability to evaluate the quality of information found on
the Internet.
It's often forgotten that on the Internet anyone can publish anything
- it's by no means the same as picking a book out from a library or
bookshop as the information may not have been checked out by an
editor, publisher, or librarian. Things may not always be what they
seem on the Internet - people can make mistakes, assume personas, lie
or make false claims.
Imagine believing in a Web site that claimed to be written by a
political party but was in fact propaganda written by political
activists from the other side (this has happened)! How about citing an
online physics paper by A. Einstein only to discover it has been
written by thirteen year old Amy Einstein of Weston-super-Mare.
You may have quoted facts or statistics from an Internet site and not
realised that they are completely inaccurate. Inaccuracy might be
caused by human error in data entry, but it could also be a
deliberate strategy of somebody with an ulterior motive who has set
out to deceive.
It is common to waste hours trawling through sites that are not from
the kind of sources you are interested in and to retrieve millions of
results from a search engine. Another regular experience is finding a
Web site called, say, "The Complete Works of Shakespeare" only to
find it simply lists the titles of his plays. You may find resources
that claim to be an "electronic journal" or "electronic book" but
which in fact only contain an abstract or titles and then tell you
that you have to buy the print version to read the full text or
subscribe online to the complete edition.
Information on the Internet can also be very volatile - it may
disappear at any moment and become impossible to trace. What is
accessible from one machine may not be accessible from another. What
appears one way to one person may appear very differently to another
using different hardware or software.
Then there is also the problem that on the Internet everything looks
screen-shaped and screen-sized. At first glance it can be difficult to
distinguish an electronic book from a database, from a mail archive,
from a journal, from a newspaper. Many of the physical clues present
in books, journals and newspapers about the nature and quality of the
resource are not available.
The Internet Detective tutorial
-------------------------------
Internet Detective is a new Web-based, interactive tutorial that aims
to teach the skills required to evaluate the quality of information
found on the Internet. Developed at the Institute for Learning and
Research Technology, University of Bristol with funding from the
European Union, the tutorial is free and self-paced, with a serious
message but a light-hearted approach.
Internet Detective aims to get people started on the Case of
Questionable Quality! It encourages people to start thinking like a
detective when using the Internet and to:
* look for clues
* ask questions
* consider the motives of people publishing on the Internet
* trust nobody - until you have found good cause to do so!
The tutorial offers practical hints and tips for evaluating
information quality, including sections on:
* orientation within a Web site
* getting clues from URLs
* identifying the type of information resource you are
looking at
* using quality criteria to evaluate an Internet
resource
Internet Detective is interactive with quizzes scattered throughout
and with a "Try it Yourself" section at the end, where users are asked
to evaluate an electronic journal, a mailing list and a subject-based
Web site. The tutorial users the TONIC-ng software developed and used
by staff at Netskills at the University of Newcastle. It may take a
couple of hours to work through, but users can use their personal
login name to return to the exact point at which they last left off
and therefore complete the tutorial over a number of sittings.
Internet Detective is freely available from the following URL:
http://sosig.ac.uk/desire/internet-detective.html
Using Internet Detective in your user-training
----------------------------------------------
To date, the tutorial has been well-received, and is being widely
used. Some librarians are incorporating it into their user-education
programmes and many are linking to it from the library Web site. We
have also heard from academics who have used it in their teaching and
from commercial firms using it in their staff training. Work has also
begun on the second edition of the tutorial and so any feedback from
users is much appreciated.
Internet Detective - it's time to get on the case!
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The Internet Detective was developed with funding from the EU funded
DESIRE Project. DESIRE is developing tools and methods to help
researchers find and use information on the Internet. By combining
human cataloguing skills with automated Web indexing DESIRE aims to
provide advanced search services for users. For more information about
the work of DESIRE see: http://www.desire.org/ or contact
desire-demo@bristol.ac.uk
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2b, the UK's leading UK Content site now offers the lottery results
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>>> How many people have YOU told about Free Pint? <<<
Please tell your colleagues and friends about Free Pint ...
... forward this issue to them or let us tell them by visiting
http://www.freepint.co.uk/reco.htm
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FEATURE ARTICLE
"Computer Assisted Journalism"
by Annabel Colley
What is Computer Assisted Journalism?
-------------------------------------
Computer Assisted Journalism is the latest sexy way to describe using
the Internet for journalistic research. In fact it just puts a name
to a process that has been carried out all over the world by news
librarians for the last decade. Now journalists and the librarians
that work with them are both having to adapt to the changing nature
of information gathering in the age of the Internet.
My Role on the Panorama Team
----------------------------
As Information Researcher on the BBC Panorama team I act as an
information editor to filter our all the information that overwhelms
journalists on a daily basis. Traditionally I was a middleman between
the programme and the BBC libraries and external information sources,
mainly getting hold of newspaper cuttings and books and doing database
searches. Since the impact of the Internet my role has changed. I now
do a lot more facilitating and training in the use of online services,
and in development work using the Internet and databases like
Lexis-Nexis to spot story ideas, find experts or potential filming
locations. I use the Web sites of pressure groups, Government
Departments and academics to find ongoing research for ideas. Also I
maintain a computer assisted journalism site on the BBC News Intranet
- which I hope will develop to be a gateway to quality information
sources for journalists.
Internet Research: who does it?
-------------------------------
There is a huge hunger among UK journalists to use the Internet for
effective research, I know this from the talks and training that I do
around the BBC and elsewhere. Although some journalists of course
want to search online for themselves, like all of us they are
overwhelmed with the amount of information and most do not have the
time or inclination to organise the wealth of information, and learn
the intricacies of Boolean searching. Journalists are excellent at
interpreting information . They do not want to know the whole range of
sources available, but they want timely accurate, impartial
information pushed to them by someone who has done the retrieval for
them. I trained as a Librarian but moved away from working in a
traditional library. (I worked in both the BBC Press cuttings library
and the film and VT Library). I now find that the skills of organising
information and keyword searching and evaluating information are
valuable skills to have in the age of the Internet.
Enhancing the Journalism
------------------------
Panorama is the BBC's Flagship, longest running current affairs show
investigating topical subjects on a range of issues. The Internet is
particularly suited to investigative journalism. The bottom line is
that we have the time to invest. When we are making a programme every
angle, every piece of information, every contact is spoken to
initially. The Internet and commercial databases can provide a depth
and breadth that can turn a straight news piece or a hunch of
an idea into an investigation. The Internet - used efficiently - can
enhance the quality of the journalism. Used incorrectly it can be a
huge time waster and if sources are not double checked, downright
dangerous. The key is either training journalists or filtering the
information overload for them.
The Internet, Journalism and Deadlines
--------------------------------------
I am not suggesting that daily journalists working on TV bulletins or
a daily paper can use the Internet for research in all the ways I list
below. Deadlines would make this difficult. Daily journalists can
however make increasing use of mailing lists, push technology and real
time wires, receiving tailored information and headlines on carefully
chosen topics direct to their desktop. They are not then tied to the
Web surfing and can get on with other tasks. The key is also news
organisations having effective Intranet sites. Some American
Newspaper Librarians have excellent Intranet sites. You can see some
samples at
http://sunsite.unc.edu/slanews/intranets/index.html
These point their journalists not only to Internet sources but
internally created databases as well as databases of public records,
Aeroplane safety databases etc. News International Library lead the
field in the UK with their innovative Intranet along these lines.
There are a whole host of government online services that American
journalists can gain access to under their Freedom of Information and
Privacy Laws. Computers can interrogate data in a way that is often
impossible by traditional means alone. This means that by
interrogating Government databases on the Internet at sites like
http://www.crimetime.com/online
American journalists are making their features and investigations more
definitive by backing them up with hard data or evidence. This is
Computer Assisted Journalism at its highest level.
Examples of Computer Assisted Journalism at BBC Panorama.
---------------------------------------------------------
In the UK, our Freedom of Information laws limit what we can get from
Government, but we can still practice computer assisted journalism by
using the Internet and commercial databases for research. I regularly
use it for Panorama research in all of the following ways:
The addresses for all the sites mentioned below can be found at:
http://www.aukml.org.uk/sla3.html
Searching company or Government press releases - some PR companies
have searchable press release archives.
Finding experts - ongoing research and ideas from 700 worldwide
universities, laboratories etc. by one email to Profnet or from UK
Universities from ExpertNet.
Briefings, chronologies etc. on any news hot topic (compiled by
embassies, major news services, Government departments)
Newspaper cuttings - I use Lexis-Nexis primarily but try
http://sunsite.unc.edu/sla/news
for Newspaper archive sites on the Web.
Finding programme contributors from members of the public via bulletin
boards and newsgroups - I have found people for programmes on kawasaki
disease, rail privatisation, teaching standards, the year 2000
problem, and an American woman who owned 15 Princess of Wales Dolls
(she featured in our programme on the "Diana Industry").
Competitive intelligence on companies and products from searching
newsgroups (consumers discuss brands, services and major companies
on UK newsgroups.)
Access to real time news and court cases
Downloading the full text of Acts and Bills - this saves us time and
money in sending despatch bikes.
Filing stories by email and keeping in touch with correspondents on
the road.
Programme ideas/new research - Web sites of pressure groups,
research bodies, Universities. Subscribing to pertinent mailing lists
Forward planning and development - Forward planning diary from one of
the web based services. Including Advanced Media Information
http://www.amiplan.co.uk and NewsAhead http://www.newsahead.com
Eyewitness accounts of mass graves in Bosnia via a web site called the
Sarajevo pipeline, where displaced people exchange information looking
for their families.
Filming locations in UK towns where young people hang out for a
programme on drugs. This was from the offbeat UK Knowhere Guide only
on the Web.
Informal networking - Two of the best mailing lists where news
researchers help each other out are NewsLib@listserv.oit.unc.edu with
900 + subsribers and AUKML (see details on the AUKML web site
http://www.aukml.org.uk/ )
General Computer Assisted Journalism Links
------------------------------------------
http://www.journalismnet.com. A great starting point by journalist
Julian Sher
http://www.ire.org/ Investigative Reporters and Editors Examples of
how American journalists have used computers to generate or enhance
stories. Follow the link to NICAR'S Database library to search
incredible US databases on aircraft accidents, gun licences, FBI
crime reports, etc.
http://www.nicar.org/ National Institute for Computer-Assisted
Reporting: http://www.poynter.org/research/car.htm Nora Paul of the
Poynter Institute spoke at this years NetMedia in London. Nora and I
compiled some CAJ charts for British journalists for the London
NetMedia conference at City University in July 1998.
http://sunsite.unc.edu/journalism/cajinv.html Computer-Assisted
Journalism: An Overview. From News Media Libraries: A Management
Handbook (Barbara Semonche, ed., 1993).
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Annabel Colley is Chair Elect of the Association of UK Media
Librarians and Information Researcher at BBC Panorama. She is an
international speaker and trainer on Computer Assisted Journalism.
She has trained/spoken for BBC Journalist and Multimedia Training, The
British Library, ASLIB, Seagrams, Financial Times Newspapers and
various UK Universities. She spoke at this year's Special Libraries
Association Conference in the USA and ran workshops in Holland at a
Radio Netherlands Training course for journalists from developing
countries. She has a chapter in "Information Sources in the Press and
Broadcast Media." Due for publication in 1999 published by Bowker
Saur. She can be contacted on annabel.colley@bbc.co.uk or
annabel.colley@dial.pipex.com
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>>> Multiple advert discounts & free banners <<<
http://www.freepint.co.uk/advert.htm
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FREE PINT FEEDBACK
Thank you for all your letters, feedback and questions. Keep them
coming to feedback@freepint.co.uk.
Subject index:
* IP address problems
* Issue #29 "Cookies"
* Yellow and white pages: Infospace
* Question: Authority Figures from #29
* Post-competition update on media01
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Subject: IP address problems
From: Michael Brunton, Time Magazine
Date: Tuesday 12th January 1999
Do any Freepinters out there have a solution to the problems of making
network IP connections to database providers from behind a corporate
firewall?
Everybody, including database providers, seems keen to make
connections using the IP address or range of addresses to identify a
company or a number of users within a company. The logic is sound:
endusers are discouraged from using online resources more if they
have to log in manually. A seamless connection is good for us and
good for the data provider. And this works fine if the IP address(es)
cover everyone within a company but our small corner of the Time
Warner empire is hidden behind a firewall that translates everyone's
IP address to a single or small range of addresses that covers many
thousands of endusers across the globe. Not unreasonably, database
providers are none to happy about giving them all access when we've
only paid for a 25 seat licence. A partial solution is to set browsers
to remember usernames and passwords (a feature of level 4 browsers
and up) but as often as not firewalls and/or proxies again seem to
disable this facility.
I'd be grateful to hear any ideas from readers of Free Pint. IP
addresses/proxies/firewalls tip over into the realm of IT, but they
are also issues that information professionals need to be aware of.
Perhaps they might be the stuff of a future feature for Free Pint.
Best wishes and keep up the excellent work,
Michael Brunton, Information Manager
Time Magazine, London
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Subject: Issue #29 "Cookies"
From: Martin Reeves, Shopguide
Date: Thursday 7th January 1999
Hi Free Pint
As a web designer it was very nice to see an informed and accurate
piece of information on the use of cookies. A while back cookies
got some bad press and many people started to think the were evil.
Thanks for putting the record straight. I think cookies are now an
essential component of a web designer toolkit although there are
irresponsible companies out there bombarding people with cookies
such as certain ad networks.
TIP: If any of your users out still uncomfortable with
cookies there is a much more effective thing to do rather than turning
cookies off in your browser. Simply make the file which records
the information Read Only. This means you will still be able to
use sites which require cookies as browsers always hold the
information in memory until the browser is shut down - but the
information never gets stored on your computer!
Regards
Martin
ShopGuide - The UK Online Shopping Directory
http://www.shopguide.co.uk/index.html?pid=shops
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Subject: Yellow and white pages: Infospace
From: William Hann, Managing Editor
Date: January 1999
We have recently been making extensive use of some excellent company
and people finder international search engines.
A great one is Infospace at http://www.infospace.com/ (brought
to our attention recently by the excellent newsletter
Tourbus http://www.tourbus.com/ ).
At Infospace you can look up people and find their address and
telephone details (white pages) ... and yes, it does include the UK!
The data for this comes from the chargeable service www.192.com and
the amount of information and detail is quite staggering. Online
access to personal address and telephone details are a relatively
new thing to us here in the UK and it is quite amazing (worrying?)
to find your name, address and telephone number. For the U.S. you
can even do a reverse lookup if you know the telephone number, and
there is also a direct link to a map pointing to your house!.
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Subject: Question: Authority Figures
From: Names withheld on request
Date: January 1999
Thank you to all those who responded to the request in issue #29
for details of authority figures in the fields of "Current
Awareness Services", "Selective Information Dissemination"
and "Push Technology". Due to the nature of the enquiry, all emails
have been passed directly to the enquirer.
Do you have a question that you would like to put to the extensive
Free Pint readership? If so then send it to feedback@freepint.co.uk
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Subject: Post-competition update on media01
From: Robert Lyn Davies
Date: January 1999
Hi Free Pint
This is Robert Davies writing in on behalf of media01 again. I thought
that now would be time for an update on how things are doing. First
of all the competition in Free Pint #25 & #26 was a massive success
from our point of view. It gave us a great many ideas, and led us to
a couple of new ways to publicise media01. I'd like to thank everyone
who wrote in to either you or directly to me on the matter very much.
As a result we have increased our readership by a perceptible amount
and are working on ways to improve this. Some of your readers made
suggestions as to how we could improve the overall site design. We are
now in the throes of what is called "the massive revamp". It is a
collection of both very subtle and massively obvious changes which
over the next month of so should improve both the usability of media01
and also our ability to keep it updated with relevant information.
I'd also like to ask your readers for help once again. As part of our
upgrade we would like to include a directory of UK based Ezines aimed
at either creative people or those interested in getting new / behind
the scenes looks at how the entertainment industry works. Of course
such a directory only works when a reasonable number of 'zines are
listed within it. If any of your readers are either ezine editors, or
know such people to get me in touch with, I'd be very grateful if
they'd contact me. I believe that such a directory can only benefit
all those involved (in order for the directory to work we would
request that all 'zines listed in it hold a link in at least one issue
to media01 - in this way we can act as a clearing house for readers).
Well that's all for now. Except to say thank you for an excellent
publication and I look forward to reading many more this year.
Yours
Robert Lyn Davies
http://www.kashiko.co.uk/
http://www.media01.com/
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DO YOU HAVE A QUESTION, COMMENT OR REPLY?
Let us know your feedback or favourite site by sending an email to
the Free Pint team now to feedback@freepint.co.uk
remembering to include your name, title and company or organisation.
Please note, if you write to us we may publish your letter in whole
or part for the interest of our subscribers unless you request
otherwise at the time of writing. Please let us know if you wish
your contact details to be withheld.
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>>> Want to see past issues of Free Pint? <<<
http://www.freepint.co.uk/issues/issues.htm
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FREE PINT FACT
Thank you to all those who spotted my blunder in issue #29 where
I confused a pint with a gallon! Luckily you are all a very
forgiving lot and I had some nice corrections ...
"Re your "Free Pint Fact" in issue #29, may I suggest that
if you ordered 4546cc of beer in a British pub thinking it
was only a "pint" you would embarrassed to see the table
groaning under the weight of 8 large glasses! 4546 cc is
in fact equivalent to a UK GALLON, not a pint as indicated.
As Delia Smith would undoubtedly confirm, in cookery and for
all other purposes, the UK or Imperial pint measure is equal
to 20 fluid ounces, whereas the US pint has always been
equivalent to the traditional pound in weight, or 16 ounces.
Since one ounce (fluid or otherwise) is approximately 28.4 g
(= 28.4 cc) then one UK Pint = (28.4 x 20) or approx 568 cc.
And, as we all know from schooldays, 8 pints make a gallon..."
Michael Isaacs, Dept. PRIS, University of Reading
"I've heard of the expression about putting a quart into a pint
pot - but I think you've tried to get a gallon into one here! Looking
forward to the next issue of 'Free 0.568 litre'." John Richard Howes
"... In any case, a 'Free Pint' of whatever is on tap, is always
welcome :-)." Sidney D. Peters
"Perhaps you could simply knock down the point size of the print
by one-sixth." David W. Dial, California, USA
"No doubt the liquid evaporates as it crosses the Atlantic."
Norman Griffiths, Germany
Thanks also to Micky Allen, Paul Quinlan, Tom ?, Andre Marenne in
Singapore, Michael Bucher, Adrian Midgley, Joseph Rosen and Kevin
Goode for taking the trouble to write.
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Thank you for reading Free Pint. We hope you will forward this copy
to colleagues, friends and journalists, or ask them to visit our Web
site soon at http://www.freepint.co.uk/ to see past issues.
See you in two weeks!
Kind regards,
William Hann, Managing Editor
william@freepint.co.uk
(c) Willco 1999
http://www.willco.co.uk/
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FREE PINT FORTHCOMING ARTICLES
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CONTACT INFORMATION
William Hann MIInfSc, Managing Editor
e: william@freepint.co.uk t: +44 (0)1784 455435 f: +44 (0)1784 455436
Rex Cooke FIInfSc FRSA, Editor
e: rex@freepint.co.uk t: +44 (0)1784 455435 f: +44 (0)1784 455436
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About this Newsletter
- Publication Date: 21st January 1999
- Plain text
- Link: https://www.jinfo.com/go/newsletter/30
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