RefTracker - for efficient enquiry management
Jinfo Blog
1st May 2018
Abstract
What could a browser-based reference and enquiry management system like Altarama's RefTracker do for your organisation?
Item
Enquiry management and research queries remain the backbone of many information and research centre services, so a tool like RefTracker from Altarama could help make your organisation significantly more productive.
RefTracker is a customisable browser-based software product designed to help your organisation manage information requests and enquiries.
Jinfo Subscribers can log in now to read the "Product review of RefTracker from Altarama". If you don't have a Jinfo Subscription but would like to read this full report, you can find out how to start your Subscription here.
What could your organisation gain from using RefTracker?
Altarama claims that RefTracker is the "system you need to manage your reference workflows", with the result being that you can "do more with less" and establish:
- Improved service
- Improved teamwork
- Reduced time and costs
- Better management.
With over 20 years' experience in information and service request management, particularly in libraries, Australian company Altarama has produced a product with "rich functionality and an unmatched capacity to respond to changing local market requirements".
Altarama has clients across the globe in corporate sectors such as banking and finance, publishing, media and pharmaceuticals as well as national and state libraries, museum and archive services and federal and regulatory services.
What does the future hold?
Altarama is very open when it comes to its product roadmap for RefTracker, and by using user requests and feedback the company aims to deliver a new release every 9 to 12 months. New developments in the pipeline include a new "failed to respond" functionality that automatically sends reminders to clients who haven't responded.
Looking even further ahead, Altarama has big plans for RefTracker, and wants to add additional features such as more specific library staff workflows.
Jinfo Subscribers can log in now to read the full 32-page "Product review of RefTracker from Altarama", and find out more about its value, pricing and competitors.
If you don't have a Jinfo Subscription but would like to read this full report, start your access here.
- Blog post title: RefTracker - for efficient enquiry management
- Link to this page
- View printable version
- Product review of RefTracker from Altarama
Monday, 23rd April 2018 - Product review of Softlink's Illumin
Thursday, 6th October 2016 - Market landscape - enquiry management and helpdesk systems
Friday, 24th June 2016
Community session
11th December 2024
2025 strategic planning; evaluating research reports; The Financial Times, news and AI
5th November 2024
How are information managers getting involved with AI? Navigating privacy, ethics, and intellectual property
- 2025 strategic planning; evaluating research reports; The Financial Times, news and AI
5th November 2024 - All recent Jinfo Subscription content
31st October 2024 - End-user training best practice research
24th October 2024
- Jinfo Community session (TBC) (Community) 23rd January 2025
- Clinic on contracting for AI (Community) 11th December 2024
- Discussing news and AI strategies with the Financial Times (Community) 21st November 2024