Capco's CapInTouch - Connectivity Worldwide
Jinfo Blog

By Rebecca O'Reilly

Abstract

Many companies realise the potential of online knowledge-sharing and networking. Implementing tools off-the-shelf is an easy way to create an environment for collaboration, but the real challenge lies in getting users to consistently and proactively contribute to the network. Rebecca O'Reilly explains how financial services consultancy Capco decided to do things differently and successfully implement a bespoke tool, named CapInTouch.

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Our organisation, financial services consultancy Capco, required a platform for communication amongst our consultants, many of whom work away from the main office.

Daryl Rowland, a consultant working on a project alone, devised a tool that addressed the needs of his colleagues in his spare time. "CapInTouch" first and foremost became a place to communicate centrally.

Ongoing Development

Since its inception and successful adoption among users as a tool for networking and knowledge-sharing across the globe, Capco developers have seen the potential to build additional functionalities into CapInTouch.

The user-centred design and approach to development means that the growing number of functions that are added to the platform are those most likely to be used and embraced by users. We have therefore been able to integrate the tasks of many external tools into one in-house system, which our employees were already accessing on a daily basis.

Performance Management Made Easy

One example of this tactic can be found in our approach to performance management. The current "Career" functionality within CapInTouch was designed to replace a legacy performance management tool which was less user-focused and more difficult to access and navigate.

Reflecting the development approach adopted with our clients, our designers consulted with employees, managers and HR staff, enabling them to focus on making performance management much simpler and transparent.

Some of the most innovative and well-received features include:

• Learning and development offerings
• Calendar functionalities
• Trackable objective setting and feedback, which can be shared and reviewed by performance coaches and project managers.

The new functionality has contributed to a much simpler year-end assessment process across all of Capco’s regional offices.

Make Sure the Platform you Put in Place Fits the Firm's Culture

Key to the success of CapInTouch is the innovative approach to growing the functionality to meet the company’s business and cultural needs, rather than the other way around.

Innovation and new development of the tool is driven from open discussion and encouraging feedback and ideas from the users.

Capco’s ethos of innovation is the foundation upon which CapInTouch was built and which it now helps to foster.

Finding new areas for CapInTouch to grow and develop is done through speaking directly to users and business stakeholders. Coincidentally, much of this discussion is carried out through the platform itself. CapInTouch is as much an incubator of innovation and collaboration now as when it was forged in those ideals.

FreePint Subscribers can login to read and share more in Rebecca's article "Capco's Bespoke Collaboration Platform for Knowledge Sharing" now »

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