Articles by Arthur Robbins:

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Chatbot software in a pharmaceutical company
Monday, 26th November 2018

How can the pharmaceutical industry implement chatbots? This article looks at one company's experience of working through and implementing a chatbot to handle medical information enquiries and discusses some of the issues to consider, such as partnering, regulatory considerations, implementation and lessons learned.

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Top hacks for gaining greater visibility for information skills
Friday, 24th February 2017

Libraries offer great resources but they are only useful if users are aware of them. Furthermore, it can be difficult to promote resources to non-library users. The library and information centre at Roche Products Limited sought to resolve this problem with The Library Channel, which hosts a series of short videos. Read how these videos positively impacted their online presence as well as increasing library visits and face-to-face enquiries.

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My Favourite Tipples from a pharma information centre manager
Wednesday, 14th December 2016

My Favourite Tipples are shared by Arthur Robbins, the library and information centre manager at the Roche offices in Hertfordshire. In the ever-changing pharmaceutical industry, library and information professionals must stay a step ahead to enable their users to innovate. He shares his favourite online resources in areas from video to collaboration.