Articles by Sally Roberts:

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Making Sure the Right Experts are Involved in Decision-Making
Tuesday, 9th February 2016

Decision-making within the workplace is often a complex and drawn-out process. There can be multiple moving parts, conflicting stakeholder interests to consider, and interpersonal issues as well as technical and practical considerations. Identifying the right people to be involved in decision-making can also be a challenge. It can be difficult not to listen to those who shout the loudest, but to identify those have the expertise to assess the decision in hand. Sally Roberts discusses decision-making, how identifying experts and having the right documentation in place can help support this process, and how to create a constructive meeting room environment to aid decision-making. In particular, we look at decisions about the replacement of IT systems.

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Identifying the Real Problems with Search
Friday, 13th March 2015

Sally Roberts explains how to identify the real problems users face when searching and looks at two main types of search: recovery, where the user knows specifically what they are looking for; and discovery, where the search is aimed at finding information on a particular topic.

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Blending Internal & External Resources for an Improved Search Experience
Thursday, 12th March 2015

Many organisations are under increasing pressure to increase efficiency across every area of their business to ensure their competitive advantage. At the same time, information-heavy organisations are struggling under the mass of data they grow and acquire day in and day out, with employees working with often out of date research tools and databases when trying to navigate through these resources. Focusing on federated search technology, Sally Roberts looks at how search can be used to improve access to internal and external information and what to consider when implementing a solution.